Important Websites and Phone Numbers
Refer to these contacts when you need to connect with OneUSG Connect - Benefits or reach a benefits provider directly.
-
USG General Benefits Information
Contact Reason Resource Phone Online If you are a new hire or have questions before you enroll OneUSG Connect- Benefits
(Benefits website and Call Center)
1-844-587-4236 oneusgconnect.usg.edu/ If you have questions after you enroll Go to your campus HR partner or
your plan’s insurance carrier
See below -
Health
Resource Phone Online Anthem- Total Health, Total You 1-800-424-8950 anthem.com Kaiser Permanente
(customer service, pharmacy, and advice line)
1-404-365-0966 my.kp.org/usg USG Retiree Health Benefits
- Questions about your USG retiree healthcare, dental, vision, life insurance or survivor benefits
- File a death claim
- Add a dependent through a qualifying life event within 30 days
- Update your mailing or email address
- Enroll in direct debit
1-844-587-4236 oneusgconnect.usg.edu Alight Retiree Health Solutions (for Post-65 Medicare retirees)
- Questions about your HRA balance, funding or requests for HRA reimbursement
- To enroll or make changes to your coverage through ARHS
1-866-212-5052 https://retiree.alight.com/usg Your Spending Account (YSA)
- Health Reimbursement Account (HRA)
1-866-212-5052 Accessed through Alight Retiree Health Solutions then navigate to Your Spending Account (YSA) Telemedicine (for Anthem members)
Telemedicine (for Kaiser members)
N/A
Sydney App - anthem.com/register
Kaiser App or website my.kp.org/usg
Pharmacy benefits—CVS Caremark
(employees enrolled in Anthem)
1-877-362-3922
TDD: 1-800-231-4403
Pharmacy benefits—Silverscript
(pre-65 Medicare retirees enrolled in Anthem)
1-866-275-5247
TDD: 1-866-236-1069
N/A -
USG Well-being
Resource Phone Online USG Well-being N/A https://www.usg.edu/well-being/
Health and well-being coaching
Resource Phone Online Telephonic coaching
(active employees enrolled in Anthem)
1-800-424-8950 Syndey App - www.anthem.com/register Wellness coach
(Kaiser Permanente members only)
1-866-862-4295 kp.org/wellness Tobacco cessation
Resource Phone Online Georgia Tobacco Quit Line 1-877-270-7867 dph.georgia.gov/ready-quit QuitSmart program
(Kaiser Permanente members only)
1-404-365-0966 kp.org/classes CVS Caremark Minute Clinic
(Anthem members only)
1-866-389-2727 cvs.com/minuteclinic/resources/smokingcessation For more resources visit: USG Well-being Webpage -
Diabetes Support and Weight Management
Resource Phone Online Omada Health
(Kaiser Permanente members only)
1-404-365-0966 omadahealth.com/kpga WeightWatchers for Anthem members USG Well-being Webpage WeightWatchers for Kaiser members weightwatchers.com/us/usgkaiser -
Dental and Vision
Resource Phone Online Delta Dental
(Policy #GA 16711)
Includes Georgia Tech Dental Plan
1-800-471-4214 deltadentalins.com/usg EyeMed
(Policy #1002280)
1-866-800-5457 eyemedvisioncare.com/usg -
Money and Financial Protection
Resource Phone Online HSA Bank
Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
1-833-228-9352 myaccounts.hsabank.com MetLife
(Policy #307601)
Life insurance:
1-800-638-6420
Disability:
1-800-300-4296
Allstate Identity Protection
(Plan: Pro Plus)
1-800-789-2720 myaip.com -
Voluntary Benefits
Supplemental coverage
Resource Phone Online Aflac—Accident, Critical Illness, and Hospital Indemnity Plans
(Policy #23054)- Critical Illness
(Policy #23010)-Accident and Hospital Indemnity
1-800-433-3036 Aflac website Work/Life programs
Resource Phone Online Acentra Health (Formerly KEPRO)
(Employee Assistance Program)
1-844-243-4440 Company code: USGCares
Legal Plan—LegalEASE
(Policy #1000092)
Open Enrollment and new hires:
1-800-248-9000
Enrolled employees:
1-888-416-4313
legaleaseplan.com/usg Pet Insurance—MetLife Enrollment only:
1-800-436-6388
Enrollment only:
Purchasing Power 1-888-923-6236 usg.purchasingpower.com Perks at Work (Next Jump, Inc.) 1-888-923-6236 Email: support@nextjump.com
-
Financial Counseling and Retirement
Resource Phone Online CAPTRUST
Independent Advice before or after selecting a retirement plan
1-800-967-9948 captrustadvice.com/usg Corebridge Finanical 1-800-448-2542 usg.corebridgefinancial.com Fidelity 1-800-343-0860 nb.fidelity.com/public/nb/georgiaorp/home TIAA 1-800-842-2252 tiaa.org/public/tcm/usg Resource Phone Online Teachers Retirement System (TRS) 1-800-352-0650 trsga.com Employee Retirement System (ERS) 404-350-6300 https://www.ers.ga.gov/ Retirement@Work 1-844-231-7917 Click the OneUSG Connect button and log in, select Benefits in the drop-down menu, then Retirement at Work.