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Personalized Health and Benefits Support

Personalized Health and Benefit Support (Anthem)

Your Accolade Health Assistant connects you with doctors and nurses to find the best options for your care, helps you with claims and answers benefits questions — big or small. Available to Anthem members.

For employees enrolled in a USG Anthem Healthcare plan, you continue to have the flexibility to see the doctors you want, with the added support of an Accolade personal healthcare assistant who will help answer your questions, coordinate care, and supports you along your healthcare journey. Your Accolade health assistant is your single point of contact for all your healthcare and pharmacy questions!

They will take the time to get to know you and understand your needs while partnering with a team of nurses, doctors, pharmacists, and claims specialists to help support you each step of the way and guide you to the right care. Whether you have questions about your benefits, need advice about a new diagnosis, scheduling an appointment, or finding the best doctor for your situation, your personal health assistant is there to help you and your family.

Occasionally, your Health Assistant may check in with you to make sure you and your family are doing well and are getting the care you need. Whether it’s following up on a doctor’s visit or hospital stay or understanding a treatment plan, your Health Assistant and nurse are here to help you navigate your healthcare and make the best decisions possible. Accolade is completely confidential and takes the hassle out of benefits for USG employees.

Contact Accolade at member.accolade.com or 1-866-204-9818 to get started. 

Just Ask Accolade

Find great doctors and healthcare facilities in your network. Speak with your Accolade Health Assistant or use the Find Care tool on your Accolade member portal or mobile app, for help finding an in-network doctor who is experienced in the care you need and meets your preferences on location, gender, language, and more.

Get personalized support from someone who knows your USG benefits, inside and out. Not only can your Accolade Health Assistant help you understand your healthcare plan, but they can also educate and connect you with all of your other USG benefit plans, programs, and resources.

Get the guidance and answers your need to make an informed decision about your healthcare. Talk to Accolade’s team of nurses, doctors, and pharmacists about symptoms, medications, new diagnoses, or ongoing conditions and treatment options. They can also provide you with questions to ask your doctor so you can make an informed decision about your medical care and treatment options.

Save money, time, and stress. Your Accolade Health Assistant understands the healthcare system and can help you get the information you need to make the best decisions for you and your family. From choosing a health plan to finding a lower price for your prescription, ask Accolade.

Understand coverage and costs. Your Health Assistant can help you understand your coverage and estimate your out-of-pocket healthcare costs ahead of time, so you can be financially prepared. You can also use the Estimate Costs tool in the Accolade member portal or mobile app to find out the cost of a test or procedure.

Resolve billing and claims issues. If you have questions about your healthcare costs, select the Spending tab in your account to view your claims and keep track of your spending. You can also connect with your Accolade Health Assistant for one-on-one support to understand a medical bill or identify next steps toward resolution — and we take on the legwork so you don’t have to.

Ask Your Accolade Personal Health Assistance

  • What other USG benefit programs might help me?
  • When am I eligible for benefits election?
  • I was just diagnosed with diabetes — now what?
  • Why was I billed for this test?
  • Can you help me find an in-network provider?
  • What questions should I ask my doctor?