Support When You Need It

You and your family and household members have access to the Acentra Health (formerly KEPRO) Employee Assistance Program* (EAP). Services are free and confidential.

* Program is available for all employees who work 20 hours or more, except temporary employees, and students.

Employee Assistance Program (EAP)

The EAP offers face-to-face consultation with a local licensed provider and/or telephonic counseling with one of Acentra Health’s Masters-level clinicians. 

Access is available 24 hours a day, seven days a week, 365 days a year. All calls are answered live by professional counselors. Counseling services are available for issues that affect you, your family and your household members.

Contact Acentra at 1-844-243-4440 or go to the usg.mylifeexpert.com (company code: USGCares).

The EAP is here to help you any day, any time, and provides the following services.

• Counseling

  ---

  • Up to four sessions per concern for face-to-face, telephonic or video counseling along with referrals for a full range of personal, family and work concerns. For face-to-face sessions, counselors are conveniently located near your work or home.
  • 24 hours per day, 7 days per week, toll-free access to mental health professionals.
• Work-Life Services

  ---

  • Legal services: A 30-minute phone or in-person consultation is available to help answer basic legal questions and simplify the process of getting legal help.
  • Financial services: A 30-minute consultation with a qualified financial consultant is available to assist with a variety of financial concerns.
  • Family caregiving services: Family caregiving consultation, resources and referrals are available on a variety of family matters, such as child care, elder care and adoption.
  • Convenience services: Complimentary convenience services are available. Call 1-844-243-4440 to request referrals for:
    • Academic resources, such as tutors
    • Pet care services, such as groomers, walkers, sitters, kennels and vets
    • Special needs services for conditions such as heart disease, ADHD, disabilities and diabetes
    • Daily living and concierge resources, such as home improvement resources, cleaning services or travel information
    • Relocation services, such as moving companies, housing options, utility companies and schools
• Online

  ---

  To access the online services, go to usg.mylifeexpert.com and log in using the company code: USGcares

  • The website offers monthly webinars and a wealth of on-demand resources, including articles, self-assessments and trainings on a wide range of topics such as addiction, grief, anxiety and parenting. You will also find information on:
    • Child Care Services
    • Older Adult Services
    • Health and Wellness
    • Financial
    • Legal Forms
    • Fraud and ID Theft